Terms and Conditions - Payment, Despatch, Postage, Delivery, Returns Policy, Disclaimer, Guarantee, Privacy 

Payment
All payments are held by Paypal and are not claimed by Signsealedelivered until after goods have been despatched and delivered.   Signsealedelivered do not take any money from your account - you make the payment to Signsealedelivered.  Payment in £GBP only by Cheque, Postal Order, Paypal, Debit Card, Credit Card, Cash Transfer (Direct Deposit) or Cash on collection (collection strictly by arrangement only).  All goods must be paid for in full, at the time of purchase before they will be released for despatch.  If goods or products are unavailable or out of stock no payment will be taken.  Underpayments and payment shortfalls must be cleared before goods will be released.  All postage and packaging charges will be included in your total payable charge at the point of payment.  There are no hidden costs.  The total cost is inclusive of UK tax and includes postage and packing.

Despatch
Signsealedelivered aim to despatch all orders within 48hrs - please allow extra time at high seasonal demand times.

Orders placed before 10am will usually be despatched the same day. Orders made after 10am may only be despatched on the following day.

Postage
Signsealedelivered aims to post all orders on the next day after despatch (Monday to Saturday) – please allow extra time at high seasonal demand times. Signsealedelivered obtain proof of posting on all parcels and once the parcel is handed over at the Post Office Counter, it is down to Royal Mail – delivery times are out of Signsealedelivered's control.

Signsealedelivered despatches to all destinations including all regions of the UK and all accessible international locations. (Europe, World Zone 1 and World Zone 2) Please ensure that you select the correct postage option for your delivery destination.

Royal Mail 1st Class Standard + 1st Class Recorded Delivery – Delivery aim is 1 to 2 days
Royal Mail 2nd Class Standard + 2nd Class Recorded Delivery – Delivery aim is 2 to 3 days
Royal Mail Special Delivery Next Day before 1pm – Guaranteed next day delivery before 1pm
Royal Mail Airmail Small Packets – European destinations - Delivery aim 3-5 working days
Royal Mail Airmail Small Packets – World Zone 1 + 2 destinations - Delivery aim 7 working days


Important Note:
Any customs or import duties are levied once the package reaches its destination country.
Additional charges for customs clearance must be borne by the recipient. Signsealedelivered has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information prior to placing your order. 

For information on currency conversion and to calculate the cost in your currency, please visit http://www.xe.com

Delivery
Please note that a signature is required on receipt of goods sent by courier or Royal Mail ‘Recorded or Special Delivery’ methods. You can track your parcel online at http://www.royalmail.com

For peace of mind and in the event of a claim for missing or delayed goods, Signsealedelivered strongly recommends that you use a delivery service with a tracking option.

Lost or delayed parcels

Royal Mail has set out aims for each of its services...These are AIMS and cannot be guaranteed by Royal Mail or by Signsealedelivered. Often, 1st Class Recorded parcels can arrive within one day, however this is not always the case and occasionally parcels are unacceptably delayed or are lost.

In the event of a lost or delayed parcel Signsealedelivered will endeavour to assist. If you have chosen one of the delivery methods that offers a tracking service, you can use your tracking number (found in your order despatch confirmation email) to track your parcel at any time at http://www.royalmail.com
Or you may contact us by email at signsealedelivered@fsmail.net or by telephone on 07754 050443 for assistance with using this service.

If you have not received your parcel within 7 working days please feel most welcome to contact us and we will contact Royal Mail on your behalf to try to locate your parcel. After 14 working days, if your parcel is yet to arrive, Signsealedelivered will be happy to declare your parcel as lost or unacceptably delayed and you will be offered a choice of either a full refund or an immediate replacement (stock permitting).

If your parcel is delayed for less than 14 working days and you wish to be sent out a replacement (for example, if the order was a time sensitive gift) you may purchase a replacement and opt for Special next day delivery so that you receive your item in time. Should the original item turn up, you may send it back to Signsealedelivered for a full refund or if the original item does not arrive within the 14 working days, we will declare the parcel as missing with Royal Mail and refund your original payment.

As you can see, Signsealedelivered do everything they can to help but if your order is time sensitive, please use Royal Mail Special Delivery option to avoid disappointment.

Returns
Signsealedelivered are dedicated to total customer satisfaction. If you encounter any problems please email us at signsealedelivered@fsmail.net

Returning/Exchanging an Item
We want you to be happy with your purchase so we will do everything possible to make sure that your item reaches you promptly and in perfect condition. We check and hand-pack all items prior to despatch and posting and we will never knowingly sell faulty goods.

Unfortunately we do not offer a ‘free returns’ service. (With the exception of customers who have received an incorrect or faulty item). Postage is a non-refundable service and will not be refunded. It is the buyer’s responsibility to ensure safe return of unwanted items at the buyers own cost for doing so. A 20% restocking fee will be deducted from any refund issued that does not comply with our terms.

We accept returns within 7 days of receipt of goods – it is your responsibility to carefully unpack and check your order on receipt, refunds beyond the 7 days are at the discretion of Signsealedelivered.   Returns are only accepted for products found to be defective or not ‘as described’ items.

*The item you wish to return must be in the original packaging with labels attached, all the original accessories and must be returned to us within 7 days to the following address:-

Sign Sealed Delivered (Returns)
4 Springfield Road
Hindley
Wigan
Lancashire
WN2 3DD
UNITED KINGDOM
Tel: 07754 050443

Please contact us by email at signsealedelivered@fsmail.net to report any problems. We will ensure that we reply to your email within 48hrs (however it will usually be within 24hrs). You will then be sent by email, a returns form with a returns number. Please complete the returns form and enclose it in your parcel, detailing the product/s you wish to return, and whether you require a refund, replacement or exchange for another product/s.

* We strongly recommend that you post your item back to us using Royal Mail ‘1st Class or 2nd Class Recorded Delivery’ service, which will insure your parcel against loss or damage on it's return journey as the goods remain your responsibility until they reach us.

Once the goods have been received by Signsealedelivered, they will process your return and *ensure that a replacement is dispatched within 24 hours. All refunds will be processed within 48 hours. Signsealedelivered will send you an email to confirm each stage.

* Please note. If the item that you are returning is found to be a non-faulty item, the item will be returned to you once re-postage costs have been received. The product must be in a resalable condition for Signsealedelivered to issue a refund. i.e. Signsealedelivered will not refund for items that have been subjected to a smoky atmosphere or that have marks or damage of any kind. The postage and packaging costs will not be refunded and a 20% restocking fee will be deducted from any refund that does not comply with Signsealedelivered terms and conditions.

Disclaimer
Signsealedelivered will endeavour to ensure that this website and the information including all images contained within it, are current, valid and in-line with the current product range.  At no point will Signsealedelivered guarantee or assure the user that all of the information, images or otherwise stated within this website are accurate, complere or current.  Signsealedelivered reserves the right to alter, delete, or add any information or image to this website at any time without giving prior notice.  All of the mentioned above are subject to change although Signsealedelivered will endeavour to advise customers of this.

This website, images, materials and any other information contained within this website, remains the sole property of the owners of Signsealedelivered and is subject to copyright laws.  Meaning that it is explicitly prohibited for any information or image to be copied or reproduced without the prior consent of the owners of Signsealedelivered.

Signsealedelivered reserve the right to refuse a sale and access to this website without reason and or prior warning.

Guarantee
Signsealedelivered guarantee that all products and goods sold via this website are of a high standard.  All products are checked prior to despatch and during despatch where physically possible.  Signsealedelivered are aware that damage may occur during transit.  If you are unhappy with a product or there is a problem with (faulty or damaged) Signsealedelivered will be more than happy to replace the item free of charge or issue a you a full refund subject to our returns and refunds policy.  Please check for further details.  This does not affect your statutory rights.

Privacy
Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned!  Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to call or e-mail us.

All rights reserved Signsealedelivered

Signsealedelivered is part of the parent company of Sign Sealed Delivered Limited