PAYMENT, DESPATCH, POSTAGE, DELIVERY & RETURNS POLICY

Payment
Payment in £GBP only by cheque, postal order, Paypal, Debit/Credit Card, Cash Transfer (Direct Deposit) or Cash on Collection. All goods must be paid in full before they will be released for despatch.  Underpayments and payment  shortfalls must be cleared before goods will be released.

Despatch
Signsealedelivered aim to despatch all orders within 48hrs - please allow extra time at high seasonal demand times.

Orders placed before 10pm will usually be despatched the same day. Orders made after 10pm may be despatched on the following day.

Postage
We aim to post all orders on the next day after despatch (Monday to Saturday) – please allow extra time at high seasonal demand times. We obtain proof of posting on all of our parcels and once the parcel is handed over at the Post Office Counter, it is down to Royal Mail – delivery times are out of our control.

We post to all destinations which includes the UK and international locations. (Europe, World Zone 1 and World Zone 2) Please ensure you select the correct postage option for your delivery destination.

Royal Mail 1st Class Standard + 1st Class Recorded Delivery – Delivery aim is 1 to 2 days
Royal Mail 2nd Class Standard + 2nd Class Recorded Delivery – Delivery aim is 2 to 3 days
Royal Mail Special Delivery Next Day before 1pm – Guaranteed next day delivery before 1pm
Royal Mail Airmail Small Packets – European destinations - Delivery aim 3-5 working days
Royal Mail Airmail Small Packets – World Zone 1 + 2 destinations - Delivery aim 7 working days


Important Note:
Any customs or import duties are levied once the package reaches its destination country.
Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

For information on currency conversion and to calculate the cost in your currency, please visit http://www.xe.com

Delivery
Please note that a signature is required on receipt of goods sent by courier or Royal Mail ‘Recorded or Special Delivery’ methods. You can track your parcel online at http://www.royalmail.com

For peace of mind and in the event of a claim for missing/delayed goods, we strongly recommend using a delivery service with tracking option.

Lost or delayed parcels

Royal Mail has set out aims for each of its services...These are AIMS and cannot be guaranteed by Royal Mail or by Signsealedelivered. Often, 1st Class Recorded parcels can arrive within one day, however this is not always the case and occasionally parcels are unacceptably delayed or are lost.

In the event of a lost or delayed parcel we will do our best to help. If you have chosen one of the delivery methods that offers a tracking service, you can use your tracking number (found in your order despatch confirmation email) to track your parcel at any time at http://www.royalmail.com
Or you may contact us by email at signsealedelivered@fsmail.net or by telephone on 07754 050443 for assistance with using this service.

If you have not received your parcel within 7 working days please feel most welcome to contact us and we will contact Royal Mail on your behalf to try to locate your parcel. After 14 working days, if your parcel is yet to arrive, Signsealedelivered will be happy to declare your parcel as lost or unacceptably delayed and you will be offered a choice of either a full refund or an immediate replacement (stock permitting).

If your parcel is delayed for less than 14 working days and you wish to be sent out a replacement (for example, if the order was a time sensitive gift) you may purchase a replacement and opt for Special next day delivery so that you receive your item in time. Should the original item turn up, you may send it back to us for a full refund or if the original item does not arrive within the 14 working days, we will declare the parcel as missing with Royal Mail and refund your original payment.

As you can see, we do everything we can to help but if your order is time sensitive, please use Royal Mail Special Delivery option to avoid disappointment.

Returns
Signsealedelivered are dedicated to total customer satisfaction. If you encounter any problems please email us at signsealedelivered@fsmail.net
Returning/Exchanging an Item

We want you to be happy with your purchase so we will do everything possible to make sure that your item reaches you promptly and in perfect condition. We check and hand-pack all items prior to despatch and posting and we will never knowingly sell faulty goods.

Unfortunately we do not offer a ‘free returns’ service. (With the exception of customers who have received an incorrect or faulty item). Postage is a non-refundable service and will not be refunded. It is the buyer’s responsibility to ensure safe return of unwanted items at the buyers own cost for doing so. A 20% restocking fee will be deducted from any refund issued that does not comply with our terms.

We accept returns within 7 days of receipt of goods – it is your responsibility to carefully unpack and check your order on receipt, refunds beyond the 7 days are at the discretion of Signsealedelivered.   Returns are only accepted for products found to be defective or not ‘as described’ items.

*The item you wish to return must be in the original packaging with labels attached, all the original accessories and must be returned to us within 7 days to the following address:-

Sign Sealed Delivered (Returns)
4 Springfield Road
Hindley
Wigan
Lancashire
WN2 3DD
UNITED KINGDOM
Tel: 07754 050443

Please contact us by email at signsealedelivered@fsmail.net to report any problems. We will ensure that we reply to your email within 48hrs (however it will usually be within 24hrs). You will then be sent by email, a returns form with a returns number. Please complete the returns form and enclose it in your parcel, detailing the product/s you wish to return, and whether you require a refund, replacement or exchange for another product/s.

* We strongly recommend that you post your item back to us using Royal Mail ‘1st Class or 2nd Class Recorded Delivery’ service, which will insure your parcel against loss or damage on it's return journey as the goods remain your responsibility until they reach us.

Once we have received the goods, we will process your return and *ensure that a replacement or is dispatched within 24 hours. All refunds will be processed within 48 hours. We will send you an email to confirm each stage.

*Please note. If you the item you are returning is found to be a non-faulty item, the item will be returned to you once re-postage costs have been received. The product must be in a resalable condition for us to issue a refund. i.e. Signsealedelivered will not refund for items that have been subjected to a smoky atmosphere or that have marks or damage of any kind. The postage and packaging costs will not be refunded and a 20% restocking fee will be deducted from any refund that does not comply with our terms.